Aim of the position
The 'mission' of the Service Department is to support customers for plant operation and maintenance during the whole plant lifetime, as well as for technology upgrade and plant expansion requests.
The main objective of the Components Coordinator is to manage the interaction with the Customer and internal departments (mainly Engineering and Project Execution) in order to meet the Customer's requirements in terms of components’ supply, based on already existing engineering documentation and specifications.
The aim is to establish a strong relationship of mutual trust with the customers to consolidate the 'Components' business directly and the plant sales business indirectly (customer loyalty building process).
The on-boarding will require an initial training period to develop specific skills/knowledge necessary to deal with typical issues of the role with an adequate level of autonomy. The perspective of this position will be to take over the coordination of other resources dedicated to the components business.
Main responsibilities and Contents

• Collection, analysis and record of customer requests;
• Preparation and revision of technical-commercial offers (pricing, delivery times, commercial terms) of the assigned customer portfolio, interacting with the other departments involved and with the customer;
• Orders entry into the ERP system and project progress monitoring;
• Finalization of supply contracts (orders confirmation, drafting of contracts, purchase orders check);
• Management of project procurement activities and support/coordination of stock and project-based material procurement, including follow-up activities of expediting, shipments and other stake-holders within the technical department;
• Preparation of reports for internal use (commercial analysis, support to Projects Controlling, Finance reporting, order acquisition forecast plan, update of annual sales budget);
• Handling of customer claims on relevant orders up to closure and reporting.

Skills, qualifications and abilities
The ideal candidate should meet the following requirements:

• At least 5 years of work experience in after-sales, preferably in engineering companies;
• At least 2 years' experience as team coordinator, supervising technical and commercial documents;
• Good interpersonal and communication skills at various levels (internal/external, verbal/written);
• Determination to achieve challenging targets;
• Analytical synthesis and problem-solving skills;
• Autonomy in decision-making, initiative;
• Ability to organize and plan activities to assign priorities and meet deadlines;
• Competence in IT systems: MS Office package and ERP software;
• Fluent in English language, both written and spoken;
• Good will, proactivity, ability to both individual and teamwork.

Your Benefit with us
At thyssenkrupp nucera Italy we offer:

• Flexible working time (flexible working hours at office and smartworking);
• Welfare plan;
• Agreements with special rates for local transportation means and fitness studio membership;
• Availability of canteen inside the company;
• Availability of public transportation infrastructure: Metrò green line M2, stop Lambrate, train Trenord, as well as speedway tangenziale est, exit Rubattino.

Contratto di lavoro: Tempo pieno
Benefit:

• Computer aziendale
• Mensa aziendale

Disponibilità:

• Dal lunedì al venerdì
• Orario flessibile

Retribuzione supplementare:

• Premio di produzione
• Quattordicesima
• Tredicesima

Termine per l'invio delle candidature: 22/11/2024