Italy Job Openings
Herzum Software srl Unipersonale
Contact Center Expert
October 9, 2024
For one of our Partners, we are seeking an experienced Contact Center Expert to oversee the operations of the Contact Center of a Client in the Payment industry.
Key Responsibilities:
Il presente annuncio è rivolto a entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Key Responsibilities:
- Manage the daily operations of the Contact Center;
- Provide leadership and support to the Contact Center team;
- Monitor and analyze key performance indicators (KPIs) to ensure targets are met;
- Develop and implement strategies to improve service quality and efficiency;
- Forecast call volumes and determine appropriate staffing levels;
- Ensure compliance with company policies and industry regulations;
- Conduct data analysis to identify trends and areas for improvement.
- Experience with Contact Center software and tools.
- Familiarity with Contact Center best practices and standards.
- Familiarity with Payment industry.
- Proven experience in Contact Center management;
- Strong analytical skills and experience with data analysis;
- Knowledge of Contact Center operations and performance metrics;
- Excellent leadership and communication skills;
- Ability to work under pressure and manage multiple tasks.
Il presente annuncio è rivolto a entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
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