Italy Job Openings
Herzum Software srl Unipersonale
Contact Center Expert
October 9, 2024
Key Responsibilities:
- Manage the daily operations of the Contact Center;
- Provide leadership and support to the Contact Center team;
- Monitor and analyze key performance indicators (KPIs) to ensure targets are met;
- Develop and implement strategies to improve service quality and efficiency;
- Forecast call volumes and determine appropriate staffing levels;
- Ensure compliance with company policies and industry regulations;
- Conduct data analysis to identify trends and areas for improvement.
- Experience with Contact Center software and tools.
- Familiarity with Contact Center best practices and standards.
- Familiarity with Payment industry.
- Proven experience in Contact Center management;
- Strong analytical skills and experience with data analysis;
- Knowledge of Contact Center operations and performance metrics;
- Excellent leadership and communication skills;
- Ability to work under pressure and manage multiple tasks.
Il presente annuncio è rivolto a entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
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