Italy Job Openings

OVHcloud

DC IT Technician

FULL TIME

October 30, 2024

Permanent contract

IT, Technology & Product

MILANO, IT, 20159

On site

RECRUITMENT PROCESS

1. Meeting within 2 to 4 weeks with our hiring officer: Belén

2. Interview with the manager: Davide

3. Possible meet & greet session with the team or a coworker

JOINING THE OVHcloud JOURNEY
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #Sustainable By Design

Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

DC IT Technician

#Department
We are looking for a/an DC IT Technician for our Industry department, which manages the entire value chain. We offer a unique industrial model.
We design and deliver our hardware resources and infrastructures. The industry at OVHcloud encompasses key industry activities, such as supply chain, manufacturing, maintenance, as well as engineering and R&D. Our teams are constantly innovating, and this daily commitment guarantees a competitive, high-quality level of service for our customers.

You join the team [to fill with team name] in charge of [to fill with missions of the team]

Your main responsabilities

Contribute to datacenter systems architecture and ensure 1st level of support

Optimize the racks for new servers
Connect power and network cables within server and network racks
Wire the incoming cables and network within the racks respecting wiring scheme
Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
Assemble and install computer hardware (assemble / install / upgrade/ update servers)
Adhere to health and safety rules and regulatory requirements
Escalate incident tickets to Level 2 support where appropriate

2. Contribute to Datacenter maintenance

Complete interventions on the equipment in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components)
Undertake curative maintenance on delivered servers
Troubleshoot technical issues using various tools: network, servers
Perform regular established maintenance procedures
Understand and maintain cabling systems
Replace failed networking devices within racks
Implement actions to resolve problems related to the server environment
Ensure servers are functioning properly via analysis and monitoring
For all these actions, use the right tools and keep asset's databases up to date : stock, assets, status, actions, etc...
Manage and resolve system failures quickly
Assist team members with other relevant maintenance tasks within the Datacenter

3. Coordinate activity with all 24/7 teams and help improve customer relations

Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader

Your future impact

In 6 months

Be part of the team that will build the nascent datacenters of OVH Italy, making its own curiosity, team spirit and proactivity.
Be prepared to learn the technologies and methods of OVH work while maintaining ethics and propositivity.

In 1 year

Contribute to develop the Italian OVH DCs

Proactively contribute to the continuous improvement of OVH Italy datacenters to ensure their service excellence.

Be part of the operational team that maintains IT and NW facilities and infrastructure.

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

#Profile

A keen interest in IT and computer hardware products/components
Advanced understanding of general maintenance procedures and techniques
Physically capable and available to work weekends, public holidays, and evenings
Effective problem-solving abilities
A team player with excellent communication skills

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