Italy Job Openings
Ocean Network Express
Export Customer Care Agent
Genoa
FULL TIME
October 23, 2024
Are you passionate about exceeding customer expectations and driving operational excellence?
Do you thrive in a fast-paced environment fueled by digital transformation?
If so, this Customer Care Agent role at ONE Italy Customer Service is for you!
In this vital role, you will play a key part in ensuring seamless export experiences for our
valued customers.
You will leverage on your strong communication and problem-solving skills to:
- Champion Customer Success: build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals.
- Navigate the Booking & Bill of Lading Process: expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency.
- Embrace Continuous Improvement: be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance.
- Thrive in Transformation: as ONE Italy undergoes digital transformation, you will have the opportunity to learn, adapt, and contribute to shaping the future of our customer service function.
Responsibilities
- Provide full customer support from booking submission to loading and documentation stages
- Effectively communicate with customers via Email, Live chat and Phone
- Cooperate with other ONE departments to meet customer's needs.
- Contribute to Digital Deflection growth and meeting Booking management and customer experience KPI.
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Good written and spoken communication skills in English
- Good knowledge of Google Workspace
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