Italy Job Openings

ALSTOM

Field Service Engineer (12 months Fixed Term) 1

Nola

October 15, 2024

About Nomad Digital
Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward-thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Overview
Nomad Digital has an exciting opportunity for a 12 month fixed-term Field Service Engineer to come and join our Operations & Maintenence team in Nola, Italy. As part of this role, you will be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure. Field Engineers must develop working relationships with many manufacturers and Rail/Bus operators in order to be effective.

Work Location: Office based, Nola (50-60% field based)
Essential Duties and Responsibilities;

Investigate and repair on-train/bus network infrastructure including router, cellular modems, and access points
Onsite trouble shooting and Root Cause analysis
Keep tickets up-to-date with timely updates regarding work performed or new problems discovered
Maintain work schedule around vehicle availability, supervised by Lead Field Service Engineer
Maintain spare parts inventory and request replenishment when necessary
Ensure that priority work is being undertaken
Assist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installations

Role Requirements;

Network equipment installation and maintenance – Essential
Passenger / Freight rail experience – Preferred or Transportation experience
Experience supporting Wi-Fi and Cellular systems - Preferred
Work within an electronic ticket system – Essential
Good in-person, phone, and email communication skills - Essential
Microsoft Office – Essential
Basic knowledge of LINUX/UNIX systems – Essential
Scripting within LINUX/UNIX - Preferred
Experience with data cabling and various interfaces - Essential
Able to terminate and repair ethernet cables - Essential

Key Behavioural Competencies;

Attention to detail
Ability to work flexibly, occasional evenings and night work
Ability to work well in pressurized situations
Excellent Customer Service
Ability to work to set deadlines
Excellent Verbal and Written Communication skills
Ability to think proactively in a fast-paced environment
Positive ‘can do’ attitude

Our Commitment:
Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs.

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.

Job Segment: Testing, Unix, Linux, Telecom, Telecommunications, Technology

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