Italy Job Openings
Belmond Management
Guest Relations Agent Season 2025 - Splendido, a Belmond Hotel
Portofino
November 13, 2024
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Guest Relations Agent for the next season (spring/summer 2025) to join our Guest experience team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Guest Experience Manager.
Main duties & responsibilities:
Belmond and you:
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Guest Relations Agent for the next season (spring/summer 2025) to join our Guest experience team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Guest Experience Manager.
Main duties & responsibilities:
- Anticipate guests needs and be their main point of contact
- Welcome all arriving guests and offer assistance during the stay
- Handle guests complaints and escalate to Guest experience Manager when needed
- Prepare welcome and departure messages for all guests
- Prepare amenities and gifts lists
- Inspect VIP rooms and communicate effectively with Housekeeping and Room Service
- At least 2 years of experience in guest relation role in luxury hotels
- Ability to handle stressful situations and remain calm under pressure
- Fluent in Italian and English. A third Language is required
- High standards of service
- Knowledge of Microsoft Office package
- Good communication skills
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Belmond and you:
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Guest Relations Agent
- Start date: May 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast
- Bus ticket as benefit for the contract period; staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
Location:
Italy, Portofino
Department:
Front Office & Guest Relations
Experience:
Entry level
We regret to inform you that this job opportunity is no longer available as it has expired
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