Italy Job Openings
UNITED PARCEL SERVICE
IT Customer Engagement Manager Italy
Spino d'Adda
FULL TIME
July 29, 2024
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position plans, organizes, schedules, coordinates, and tracks activities for developing, deploying, and upgrading software and hardware. He/She develops and presents technical and business solutions to peers. This position identifies areas for process improvement and contributes to solutions. He/She identifies project issues within established processes and procedures and makes recommendations for problem prevention. This position plans, schedules, and monitors work activities to meet budget, schedule, and quality targets to comply with established standards. He/She interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with ISM departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.
Responsibilities:
Qualifications:
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Job Description:
Job Summary
This position plans, organizes, schedules, coordinates, and tracks activities for developing, deploying, and upgrading software and hardware. He/She develops and presents technical and business solutions to peers. This position identifies areas for process improvement and contributes to solutions. He/She identifies project issues within established processes and procedures and makes recommendations for problem prevention. This position plans, schedules, and monitors work activities to meet budget, schedule, and quality targets to comply with established standards. He/She interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with ISM departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.
Responsibilities:
- Leads installation and removal of hardware and software to comply with user requests.
- Leads hardware and software tests to correct malfunctions and ensure proper operation.
- Documents details of hardware and software installations and removals to comply with established procedures.
- Leads and clarifies product planning and design collaborations with subordinates to coordinate deployments.
- Acts as a field and ISM partner consultant to review, evaluate, and communicate progress on release scheduling.
- Conducts post-release reviews to verify accuracy.
- Provides customer service to end users to ensure value in products and services.
- Facilitates collaboration among stakeholders to achieve project goals and objectives.
- Establishes and maintains customer relationships to maximize products and services benefits.
Qualifications:
- Bachelor's Degree or International equivalent
- Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related discipline - Preferred
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
We regret to inform you that this job opportunity is no longer available as it has expired
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