Italy Job Openings
D-Orbit
IT End User Computing Specialist
Fino Mornasco
September 4, 2024
We are looking to add a highly skilled IT End User Computing Specialist to our technology team. This position is key in delivering support and improvements to our end-user computing environment within a dynamic and fast-paced organization. The specialist will manage, support, and ensure the reliability and effectiveness of IT resources.
- Follow the deployment and configurations of personal computers, smartphones, network equipment, and peripherals.
- Monitor computer systems and networks to maintain appropriate performance levels.
- Provide 1st and 2nd level onsite support to end users to resolve their technology problems with a high standard of customer service.
- Manage projects related to end-user computing, including mobile device management, end-user compliance, cybersecurity projects, and enforcement initiatives.
- Help in implementing new solutions and improvements in IT services.
- Second-line technical support of the internal services, guaranteeing their performance and effectiveness.
- Document internal procedures, including guides and FAQs for the end user's reference.
- Leverage ITSM platforms to detect and correct problems, ensuring that IT issues are systematically tracked and managed.
- Interact with other team members on different IT projects and initiatives.
- Windows Client: Advanced knowledge of Windows operating systems and support.
- Linux Client: Proficiency in managing and troubleshooting Linux-based systems.
- Apple Client: Strong experience with mac OS and Apple device support.
- Android & i OS: Expertise in managing and supporting Android and i OS devices.
- MDM (Mobile Device Management): Experience in configuring and managing MDM solutions for mobile devices.
- ITSM (IT Service Management): Proficient in using ITSM platforms to manage and track IT issues.
- Azure Virtual Desktop: Experience in deploying and managing Azure Virtual Desktop environments.
- Intune: Strong skills in using Microsoft Intune for device management and security.
- Scripting: Ability to automate tasks and improve efficiency using scripting languages such as Power Shell, Bash, or Python.
Qualifications:
- Experience: Proven experience in end-user support, network administration, and troubleshooting in environments with Microsoft, Linux, and Apple devices.
- Excellent problem-solving skills and ability to work under pressure to deliver within tight deadlines.
- Demonstrated communication skills.
- Demonstrated time management skills.
- Ability to give and receive constructive feedback.
- Strong interpersonal skills, including the ability to work collaboratively in a team environment.
- Proficiency in managing multiple tasks simultaneously and prioritizing effectively.
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Comp TIA A+
- Apple Device Support
- Experience with ITSM platforms.
- Demonstrated capacity in managing and leading focused IT projects on end-user computing.
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