Italy Job Openings
Joivy
IT Helpdesk (f/m/x)
FULL TIME
September 19, 2024
Dove Vivo by Joivy
Part of the Joivy Group, Dove Vivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
ROLE & TEAM
We are currently looking for an IT Helpdesk Specialist who will be responsible for managing and maintaining our IT infrastructure, collaborating with external suppliers, and ensuring the smooth operation of internal systems. You will also handle hardware management, resolve technical issues through our ticketing system, and keep all documentation up to date.
As an IT Helpdesk your responsibilities will be:
What you'll need to be successful in this role:
In Joivy we are:
What you'll find in Joivy
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
-
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf
Part of the Joivy Group, Dove Vivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
- Dove Vivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- Dove Vivo Campus: the leading company in student housing in Italy
- Rinnow!: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan
ROLE & TEAM
We are currently looking for an IT Helpdesk Specialist who will be responsible for managing and maintaining our IT infrastructure, collaborating with external suppliers, and ensuring the smooth operation of internal systems. You will also handle hardware management, resolve technical issues through our ticketing system, and keep all documentation up to date.
As an IT Helpdesk your responsibilities will be:
- IT Infrastructure Management: Oversee and manage IT infrastructure in partnership with external suppliers (e.g., Vodafone, Media Secure). Ensure also the reliability and performance of IT systems across all locations.
- Internal Accounts Management: Manage internal accounts for each building, including video surveillance systems and ensure secure and efficient access control and monitoring.
- Hardware Management: Manage and maintain hardware assets for each building. Coordinate hardware repairs and replacements as needed.
- Ticket Management: collect, prioritize and resolve IT support tickets and provide timely and effective solutions to technical issues raised by users.
- Documentation: Maintain and update IT documentation, including network configurations, hardware inventories, and procedural guides.
- Occasional Work Trips: Travel to set up networks in our buildings across Italy.
What you'll need to be successful in this role:
- Strong knowledge of LAN and VLAN network management and configuration.
- Experience in managing access points, switches, firewalls, and routers.
- Familiarity with ticketing solutions such as Jira Service Management.
- Proficiency in English at a B2 level or higher.
- Knowledge of cyber security principles and practices.
- Familiarity with Microsoft Azure cloud services.
- Experience with Microsoft Entra ID administration.
- ITIL Foundations, Comp TIA, Comp TIA Network, Azure Administrator Associate (AZ-104), or other relevant certifications.
In Joivy we are:
- Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role.
- Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on our same page.
- Collaborative and helpful – we go much further when we help each other improve whenever and however we can.
- Problem-solver by nature – we have loads of interesting challenges in our Problem Space which require some creative thinking.
- Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
What you'll find in Joivy
- Competitive Compensation
- Benefit package (according to the country of reference)
- Business phone and laptop
- Meal vouchers
- Hybrid work policy (our office is located 200m away from MM3 Porta Romana metro stop)
- Dynamic, young, and international work environment
- Strong professional growth
- People! You will work with great people and personalities who will support and inspire you throughout your journey
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
-
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf
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