Italy Job Openings
SISAL
IT Process Associate Manager
FULL TIME
October 21, 2024
You will have the opportunity to be involved in:
Process Management:
- Process Mapping: Document current processes using techniques like BPMN and EPC.
- Process Improvement: Identify and design optimized processes for improvement.
- Compliance and Standards: Ensure processes adhere to standards and regulatory requirements.
- Change Management: Facilitate smooth transitions during process or system changes.
- KPIs and Metrics: Define and monitor key performance indicators to measure performance, productivity, and quality.
- Reporting: Create detailed reports and dashboards in Service Now to present findings and recommendations.
- Data Analysis: Analyze data to identify trends, patterns, and anomalies.
- Gap Analysis: Compare current performance with desired outcomes to identify improvement areas.
- Translating Processes into Workflows: Convert business processes into detailed IT system workflows.
- Service Now Business and Functional Analysis: Conduct analysis to ensure system capabilities align with business requirements.
- Support for Service Now Development: Support the Service Now development team, providing insights, requirements, and feedback to support projects and developments, ensuring alignment with business needs and process improvements.
- Requirement Gathering: Work with stakeholders to gather and define project requirements.
- Project Planning: Develop project plans, timelines, and milestones.
- Stakeholder Communication: Maintain clear and consistent communication with all stakeholders.
- Risk Management: Identify potential project risks and develop mitigation strategies.
- Project Tracking: Monitor project progress, ensuring it stays on track and within budget.
- Documentation: Maintain comprehensive project documentation, including status reports and change logs.
- At least 5 years in Business or Functional Analysis, Process Management, and/or Project Management.
- Degree in Information Technology, Management Engineering, Statistics, or equivalent.
- Excellent knowledge of Business and/or Functional Analysis, Process Management, and/or Project Management.
- Strong analytical, logical, and negotiation skills.
- Precision, curiosity, and teamwork orientation.
- Proficiency in English and Italian, both spoken and written.
- Strong knowledge of the ICT world.
- Familiarity with Process Management, Project Management, and/or Analysis methodologies.
- Previous relevant experience in Project Management, Process Management, Business Analysis and/or Functional Analysis.
- Knowledge of common ICT frameworks like ITIL or COBIT.
- Basic knowledge of methodologies such as UML, RUP, Agile User Stories, BPMN, Functional Decomposition, Lean Six Sigma, Use Case Management.
- Any relevant certification adherent to the cited methodologies.
- Permanent contract;
- Hybrid work;
- An inclusive place to work;
- Company-Owned Devices: laptop and business mobile phone;
- Meal Allowance;
- Supplemental Health Insurance.
- Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to Flexi Learning, which allows you to dedicate at least 4 hours per month for your professional growth);
- Support for parents, children and financial aid for mothers;
- Volunteering during your working hours.
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