Italy Job Openings
Hermès Italie SpA
JUNIOR IT SYSTEM ADMINISTRATOR
FULL TIME
October 11, 2024
-
Type de contrat : CDI
Pays/Région : Italie
Ville : Milano, Milan
Travail : Systèmes d'Informations
Expérience : Minimum 1 an
Société : Hermès Italie Sp A
The Junior IT System Administrator will be mainly involve resolving user issues by phone, remote access and onsite. He/She will deploying new devices, managing active directory accounts, deploying Security patches and creating IT procedures for users.
The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses and 2 Headquarters.
As consequence travels are required. The role will be based in the Milano Head office.
MAIN RESPONSABILITIES
Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites.
- Qualify and resolve user issues in an accurate timely manner;
- Configure and deploy new equipment (laptops, desktops, i OS devices, printers and retail devices);
- Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing;
- Create “how to” guide for common end-users’ issues;
- IT Security: Monitoring and deployment of security patches on different company’s assets;
- Manage Active Directory accounts;
- Maintain inventory of user devices;
- Liaise with external suppliers and Headquarter IT teams based in Paris;
- IT inductions to newcomers.
- Bachelor Degree, preferably with an IT focus;
- Fluency in Italian and English. French will be considered an advantage;
- Professional background: At least 1/2 years of experience in a similar role, understanding of IT processes apply to Retail is a plus;
- Good level of experience of users supporting;
- Office Support (Microsoft Windows, Office 365 application, Active directory);
- TCP/IP networking / Wi-Fi understanding;
- i OS devices and MDM Management;
- Good Cybersecurity awareness;
- Methodical and logical approach, problem-solving skills;
- Strong organizational skills;
- “Can do” attitude;
- Even-tempered with ability to continuously multitask;
- Eager to grow;
- Able to collaborate & adapt to different level of IT knowledge within the company;
- Ability to work under own initiative and part of a team.
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
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