Italy Job Openings

Hermès Italie SpA

JUNIOR IT SYSTEM ADMINISTRATOR

FULL TIME

October 11, 2024

11.10.2024

Junior IT System Administrator

Type de contrat : CDI

Pays/Région : Italie

Ville : Milano, Milan

Travail : Systèmes d'Informations

Expérience : Minimum 1 an

Société : Hermès Italie Sp A

Description du poste

GENERAL ROLE
The Junior IT System Administrator will be mainly involve resolving user issues by phone, remote access and onsite. He/She will deploying new devices, managing active directory accounts, deploying Security patches and creating IT procedures for users.
The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses and 2 Headquarters.
As consequence travels are required. The role will be based in the Milano Head office.
MAIN RESPONSABILITIES
Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites.

Qualify and resolve user issues in an accurate timely manner;
Configure and deploy new equipment (laptops, desktops, i OS devices, printers and retail devices);
Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing;
Create “how to” guide for common end-users’ issues;
IT Security: Monitoring and deployment of security patches on different company’s assets;
Manage Active Directory accounts;
Maintain inventory of user devices;
Liaise with external suppliers and Headquarter IT teams based in Paris;
IT inductions to newcomers.

PROFILE

Bachelor Degree, preferably with an IT focus;
Fluency in Italian and English. French will be considered an advantage;
Professional background: At least 1/2 years of experience in a similar role, understanding of IT processes apply to Retail is a plus;
Good level of experience of users supporting;
Office Support (Microsoft Windows, Office 365 application, Active directory);
TCP/IP networking / Wi-Fi understanding;
i OS devices and MDM Management;
Good Cybersecurity awareness;
Methodical and logical approach, problem-solving skills;
Strong organizational skills;
“Can do” attitude;
Even-tempered with ability to continuously multitask;
Eager to grow;
Able to collaborate & adapt to different level of IT knowledge within the company;
Ability to work under own initiative and part of a team.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility and dynamism to function in a high-pace environment;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A propos du groupe Hermès

Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.

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