Italy Job Openings
Marriott International, Inc
Reservation Supervisor
Roma
FULL TIME
November 20, 2024
Additional Information
Job Number24200834
Job CategoryRooms & Guest Services Operations
LocationBulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 4 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number24200834
Job CategoryRooms & Guest Services Operations
LocationBulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 4 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
HITACHI ENERGY ITALY S.P.A.
Senior Open Source Analyst
Monselice
FULL TIME
November 27, 2024
View Job DescriptionLITTLE ITALY BARBERSHOP
Barbiere | Parrucchiere | Lady Barber
Roma
FULL TIME
November 27, 2024
View Job Description
Solventum
Paralegal – Legal Entity Governance (m/f/x)* Italy
Pioltello
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Marriott International, Inc
Reservation Manager - The St. Regis Venice
Venice
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
Mgr-Reservations
Venice
FULL TIME
November 14, 2024
View Job Description
Four Seasons
Cluster Reservations Agent - Four Seasons Milan and Taormina
FULL TIME
November 15, 2024
View Job Description
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Supervisor-Income Audit
Cairo
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Host/Hostess
Sharm ash Shaykh
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Clerk-Accounting-Senior
Cairo
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Restaurant Hostess
Sharm ash Shaykh
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Demi Chef de Partie
Cairo
FULL TIME
November 18, 2024
View Job DescriptionNew Job Alerts
HITACHI ENERGY ITALY S.P.A.
Senior Open Source Analyst
Monselice
FULL TIME
November 27, 2024
View Job DescriptionLITTLE ITALY BARBERSHOP
Barbiere | Parrucchiere | Lady Barber
Roma
FULL TIME
November 27, 2024
View Job Description
Solventum
Paralegal – Legal Entity Governance (m/f/x)* Italy
Pioltello
FULL TIME
November 26, 2024
View Job Description