Italy Job Openings

Audio Effetti Srl

SENIOR CUSTOMER CARE & PROCUREMENT SPECIALIST

Genoa

August 21, 2024

As a company based in Genoa leader in the distribution of audio, video, professional lighting, laser and special effects equipment in Italy, Europe, Central-South America and East Asia, we are operating in Italy for over twenty years as the official distributor of leading and prestigious brands, constantly growing.

We aim at reaching excellence to differentiate ourselves in the market and this is the reason we are looking for technically expert, brilliant and dynamic profiles, to onboard within a work environment that can offer dedicated internal paths.

Posizione:

We are looking for a Professional exclusively operating at office, enlarging the already active team.

We particularly appreciate (our “Magic5”):
1. Passion for electronic instruments and products
2. Advanced ability in using software and management systems
3. Unwavering motivation, competence and precision within a fast pacing environment
4. Diligence, speed and flexibility, with a commercial approach in every situation
5. Proven and actual-standing ability to work in a team, providing the Team with support and example

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes shipping schedules; and recognizes add-on business opportunities.

Requisiti:

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent. Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The job requires the ability to make judgements based on practice and previous experience.

Altre informazioni:

We offer placement consistent with the candidate's profile. Working time: Monday to Friday, at office.
Position and compensation based on the professional experience, according also to a real MBO.

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