• Bachelor’s degree in information technology or computer science or equivalent experience.
• 7-10 years experience in customer service or similar experience in Global Service Integrator (GSI) or Big Five environment.
• Fluency in Italian.
• Ability to drive process creation, change management and continuous improvement.
• Proven experience in Pipeline and Forecast Management and tools.

As a Senior Practice Manager at AWS, you will be responsible for evolving and leading a practice of Professional Services Consultants working with customers and partners to sell and deliver innovative solutions in South countries (Italy, Iberia and Portugal). You will routinely engage with Director, VP, C-level executives and governing boards and other senior leaders to win and lead successful IT transformations in Italy, Iberia and Portugal.

You will be responsible developing strategic plans to build and evolve AWS products and offerings. You will drive opportunity capture and engagement delivery. You will work closely with partner teams; driving business development initiatives and meeting and exceeding customer satisfaction targets.

You will build high performing teams of consultants with excellent sales skills, technical depth, and innovative customer relationship skills, all while encouraging career focused progression including capabilities of AWS.

You are a people and sales professional who likes to get involved and work for customers through your teams and direct engagement and you travel to your customers as needed. You are passionate about using technology to solve business problems that have big customer impact.

Work effectively in a cross-functional environment within EMEA Sales, Pro Serve, Legal, Technical, and product management teams.

Come build the future with us.

Key job responsibilities
This role requires extensive experience in selling large deals and delivering IT solutions in agile environment. You will build relationships with customers, collaborate with sales leaders and engineering teams to create cross-functional teams both internally and externally to develop strong customer and partner relationships while building and growing the business in your practice. You will drive AWS adoption in key markets and accounts. You will collaborate with AWS training and support teams to help partners and customers learn and use AWS services.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

• Experience with Sales Methodology - MEDPICC (Metrics, Economic buyer, Decision criteria, Decision process, Paper process, Identify pain, Champion, and Competition).
• Proficiency with Lean and Six Sigma tools.
• Strong data analysis tools, using MS excel and similar software.
• Excellent technical and analytical aptitude, including some knowledge of statistics.
• Experience in FSI, Manufacturing and Media industry is a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.