Job Introduction Training on end-to-end management of ticketing systems
The activities include a training phase through formal courses, alongside specialized resources with the supervision of a tutor. The ticketing system covered by the training will be JIRA Atlassian but there will also be insights into other systems such as Easyvista and Service Now. The contracts on which the activities will take place will be European in scope within the Italian Core Services Team.
Scope:
The purpose of this Internship is to build professional figures capable of managing, implementing and customizing the ticketing systems most used in the industry.
The main activities will be the following:

• Classroom and online training
• Skill transfer
• Training on the job

The intern will have to learn/improve the following technical skills/skills:

• Management of Service Management processes
• Application of basic ITIL processes
• Management, implementation and customization of JIRA
• Management of the most common ticketing systems

-A message from Tony Wilson, Recruitment Director - Europe.
"We seek out brilliant individuals with the passion and drive to build exceptional skills and experience. We are delighted to have such talented colleagues in our Serco Europe business and are proud they have chosen to develop their careers with Serco in Europe.
Through our diverse business portfolio, we truly can offer a wide range opportunities in which to fulfil their potential and impact a better future."

• A message from Mark Irwin, Chief Executive Officer, Serco Group

“Our mission is to bring together the right people, the right technology and the right partners to deliver a positive impact. I am confident you will find that Serco is the place or you, the place where you can thrive in an environment built on diversity, equity and inclusion, the place you can make a difference.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.
Package DescriptionSerco is a global team of 60,000 professionals dedicated to delivering essential public services worldwide. As innovators, we strive to redesign and enhance public services for the betterment of all. Our offerings include a chance to contribute to innovation in the public services sector, a company deeply passionate about diversity and inclusion, and a friendly, supportive, and professional environment that respects your work-life balance.
In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

What we do at Serco

• We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world, With a focus on serving governments globally, Serco’s services span justice, migration, defence, space, customer services, health, and transport.
• Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management.

Why You Should Join Serco

• Meaningful and vital work - The nature of our business means you will do interesting work that matters.
• A world of opportunities - Our diverse and global operations offer unrivalled opportunities to learn and develop.
• Great people - We are a motivated team who will encourage you and help you to succeed.
• Making an impact - We closely monitor our career and development agenda to ensure we are making an impact where it matters.
• Diverse workforce and inclusive workplace - A place where you can bring your authentic self to work every day.

What we offer

• Chance to contribute to innovation in the public services sector
• Permanent employment with comprehensive Serco Benefits package.
• Competitive Salary
• A company passionate about diversity and inclusion
• Incredible opportunities to learn and grow.

Further information available from the Serco Europe Recruitment Team

At Serco, the nature of our work we do important and everyone has a role to play

• Committed to putting our customers and the public first;

• Energised by new ideas and finding solutions to problems;

• Driven to make a difference, take responsibility and deliver results.

• Good at working with others, respecting individual differences and prioritising the team;

• Confident and comfortable with change and challenges;

• Ready and willing to take responsibility for their own personal impact and development.

• Proud of who you are and what you do.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
Where we operate - Serco's operations are across four geographical regions; UK & Europe, North America, Asia Pacific and Middle East.

• Global turnover - 4.6bn
• Global Employees - 50,000+

You can learn more about our business here ; www.serco.com/eu
You may also benefit from viewing the following Serco links in advance of the interview:

• What our people say about Serco: Our people | Serco
• 2022 Annual Financial Report: 2022 Annual Financial Report
• The Serco People Report for 2022: Serco People Report 2022