Flexible Work Eligible: Flexible Work Schedule

DISCOVER your opportunity
Third Party Claims Manager
Milan, Italy
As a Claims Manager you will play a critical role in AXA XL Claims, guiding a team of Claims Specialists/Team Leaders in processes to drive files to resolution, and achieve the best possible outcomes for AXA XL and its clients in accordance with established guidelines.
Within our Italian team you will play your role with experienced Claims professionals who use their specialized expertise to handle even the most complex claims.
As part of the AXA XL Italy branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.
This is a a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

DISCOVER your opportunity
What will your essential responsibilities include?

• manage and coordinate fellow Team Leaders/Claims Specialists to drive files to resolution,
• manage of assigned claims, setting and implementing cases strategy under the direction of the Head of Claims and in accordance with Company guidelines and procedures,
• action as a point of reference for technical and administrative issues,
• report and control maintenance across the team,
• review and control of claims data to support improved strategic analysis, prioritisation, and decision making,
• manage team workload and resource allocation, with provision of technical oversight, coaching and development to the team members,
• drive of continuous improvement and learning in the team and actively support of short- and long-term initiatives,
• contribute to the costs control and to the performance of technical results,
• engage in projects outside current role and/or with expanded responsibility and exposure to senior management.
• collaborate with the Underwriting team and key partners in connection with claim trends, marketing and business development and retention activities,
• connect with key distribution partners and accounts to establish Claims’ value and service proposition.

You will report to the Italy Head of Claims.

SHARE your talent
SHARE your talent
We’re looking for someone who has these abilities and skills:

• Consolidated Experience in claims management role and as team lead
• Good understanding of claims rules, processes and procedures.
• Ability to handle large/complex claims and to manage preventive actions.
• Basic knowledge of project management.
• Fluent speaking/writing in Italian and English (proficiency).
• Decision & execution making by selecting relevant information among vast amounts of available data, even in uncertain contexts.
• Focus on achieving goals over time.
• Leadership, Influence & Conciliation: lead by example with enthusiasm by getting the team to embrace strategies and resolving potential conflicts while remaining composed in managing stressful situations without negative emotions linger. Convey a clear vision, take others’ perspectives into account and use data/facts to agree on a common vision and roadmap. Support Team development in order to increase knowledge. Share best practice and to ensure that relevant professional standards are met.
• Stakeholder management: cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties.
• Customer centricity: place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advices and solutions. Act as a brand ambassador.
• Collaborative working: excel at cooperating with multiple contributors in different locations, to achieve collective goals, in virtual or non-virtual environments, without being afraid to express disagreement. Break silos, facilitate transversal/cross function collaboration, create trust and develop a “share-to-succeed” mindset. Accept responsibility for his/her individual actions and share responsibility as team member.

FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

AXA XL is an Equal Opportunity Employer.

Location:IT-IT-Lombardy Work Locations: IT Milan Corso Como 17 Corso Como 17 2 Lombardy 20154

Job Field:Claims

Schedule:Full-time

Job Type:Standard