Japan Job Openings
Marriott International, Inc
Clerk-Reservations
October 7, 2024
Additional Information Business level Japanese is required for this position.
Job Number 24174243
Job Category Reservations
Location Four Points by Sheraton Nagoya Chubu International Airport, 4-10-5 Centrair, Tokoname City, Aichi, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 24174243
Job Category Reservations
Location Four Points by Sheraton Nagoya Chubu International Airport, 4-10-5 Centrair, Tokoname City, Aichi, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
ネクスト・ムーブ 株式会社
Business Analyst / System Bridge Engineer (NEEDED NOW)
FULL TIME
November 7, 2024
View Job DescriptionJeisys Medical Japan 株式会社 大阪オフィス
看護師・准看護師(前職給与を最大限考慮)
FULL TIME
November 7, 2024
View Job DescriptionGlobal food eCommerce company
英語を活かす/オペレーションスペシャリスト/Operations Specialist/センター・倉庫管理・運行・配車管理
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Assistant Purchasing Manager
Muscat
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Director of Marketing
Muscat
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Guest Relations Agent - Female - (Short Term Contract - 6 months)
Muscat
FULL TIME
November 6, 2024
View Job Description
Marriott International, Inc
Learning & Development Intern
Muscat
PART TIME
November 6, 2024
View Job Description
Marriott International, Inc
Supervisor-Purchasing
Muscat
FULL TIME
November 6, 2024
View Job DescriptionNew Job Alerts
ネクスト・ムーブ 株式会社
Business Analyst / System Bridge Engineer (NEEDED NOW)
FULL TIME
November 7, 2024
View Job DescriptionJeisys Medical Japan 株式会社 大阪オフィス
看護師・准看護師(前職給与を最大限考慮)
FULL TIME
November 7, 2024
View Job DescriptionGlobal food eCommerce company
英語を活かす/オペレーションスペシャリスト/Operations Specialist/センター・倉庫管理・運行・配車管理
FULL TIME
November 7, 2024
View Job Description