仕事内容:
Company Profile
Our client is an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. They achieve this through a unique combination of digital platforms, end-to-end clearing and execution services, personalized support, and deep expertise.
They provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace, and various bilateral liquidity venues. Their services support clients throughout the entire trade lifecycle—from consulting and on-the-ground intelligence to best execution and post-trade clearing, custody, and settlement. This comprehensive approach allows our client to help clients leverage the global markets ecosystem to meet their business objectives through a single trusted partner.
Currently, our client serves over 30,000 commercial, institutional, and payments clients, along with more than 295,000 retail clients across over 140 countries. Clients utilize their institutional-grade digital platforms, high-touch service, and market intelligence to explore trading opportunities, make efficient investments, manage market risks, and enhance business performance. Their relentless focus on client success has fostered long-term relationships built on guidance, integrity, transparency, and trust.
Job Purpose
Client Management Associates are responsible for addressing client inquiries accurately and promptly through phone, chat, and email. Associates apply procedural knowledge and guidelines to client interactions while developing and managing client relationships. As part of a highly motivated team building the brand in Japan, you will gain experience in a high-performing culture with opportunities for career growth in a global Fortune 500 company.
General Duties:

• Handle trading inquiries and client issues via phone, email, live chat, and face-to-face interactions.
• Provide client support by answering inbound calls and emails regarding accounts, policies, services, and available products.
• Execute Spot FX, CFD, and Equity trades while providing quotes.
• Work in a fast-paced, dynamic environment by assisting clients and delivering solutions-focused results.
• Facilitate the opening of new accounts for potential clients interested in our platform and support existing customers.

Knowledge and Experience:

• Bachelor’s degree in Marketing, Business, or a related field.
• Native Japanese speaker with fluent English skills.
• Previous experience in an international company is a strong plus.

Qualifications and Skills:

• Strong attention to detail with an emphasis on accuracy and timeliness.
• Excellent listening, written, and verbal communication skills.
• Approachable, flexible, dependable, and conscientious.
• Strong computer and typing skills; representatives will typically navigate through 4-5 software systems simultaneously.
• Keen interest in the investment and financial services sectors.
• Fresh graduates are welcome to apply

その他:
雇用形態: フルタイム, 契約更新あり
給与・報酬: 6,500,000円 - 8,000,000円 年収