ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
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Position : Field Service Engineer
Location: Hiroshima, Japan

POSITION SUMMARY
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites. You will be responsible for understanding our customers’ needs and providing tool support with alignment with headquarter to ensure we deliver service and value to meet and exceed customers’ expectation.
Key Responsibilities

• Strictly comply with all safety procedures and consistently promote safety and quality as number one priority.
• Perform semiconductor process equipment installation, upgrade, and maintenance tasks.
• Communicate with the customer (by phone, email, and in person) to facilitate efficient and consistent customer support.
• Analyze equipment log data and prepare reports to customer (in MS Power Point, MS Word, MS Excel).
• Ensure maximum tool uptime and excellent execution of installation and support of hardware issues.
• Projects manage new evaluations and take ownership project success.
• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both ASM and customers.
• May perform other related duties as assigned or requested by manager

KEY REQUIREMENTS

• Education degree: ‘High school educate or Bachelor degree of Mechanical, Electrical Engineer or related field.

• Experienced at least 5 years as field service engineer in related industry.

• Excellent communication skills to exchange information

• Strong language skills in Japanese (JLPT N2 or higher)

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on Linked In, Facebook, Instagram and You Tube.