Japan Job Openings

Marriott International, Inc

ナイトマネージャー

September 22, 2024

ジョブ番号 24165826
求人カテゴリ Rooms & Guest Services Operations
場所 The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan 地図で表示
スケジュール Full-Time
遠隔地ですか? N
配置転換ですか? N
職位の種類 Non-Management
POSITION SUMMARY

**Must have Japanese citizenship or Eligible work in Japan permit holder**
Non-Management/ノンマネジメントポジション
当直支配人として、夜間シフト中のすべてのホテル業務を監督する。夜勤中、最高レベルのホスピタリティとサービスが提供されるようにする。 ゲストやプロパティに関連するあらゆる状況の解決において、プロパティマネジメントを代表する。 問題の解決やタスクの完了を個人的に支援する。
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Education and Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Monitoring Property Operations
  • Monitors and ensures compliance with all Guidelines to Operations.
  • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.
Supporting Profitability and Revenue Goals
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Supporting Human Resources Activities
  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
  • Ensures all employees have complete knowledge of emergency procedures.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly."

マリオット・インターナショナルでは雇用機会均等の実現に向けて、多種多様な人材の雇用、従業員を第一に考え受け入れる企業文化の維持に取り組んでいます。当社は、身体障害者や退役軍人など、保護された根拠に基づく差別、あるいは準拠法の適用を受けるあらゆる根拠に基づく差別の撤廃に取り組んでいます。

ウェスティンでは、お客様が旅行中の最も必要な時に、自分自身のコントロールを取り戻し、心身のウェルビーイングを高めることができるように尽力することで、お客様が最高の自分でいられるような環境を提供しています。ホスピタリティ業界において卓越したウェルネスブランドになるというブランドミッションを達成するためには、ブランド独自のプログラムを実現する、情熱的で熱心なアソシエートが必要です。私たちは、アソシエートが職場内外で自分自身のウェルビーイングを維持してくれることを望んでいます。情熱的、活動的で、自分の健康維持に誇りを持っている人、楽観的で、冒険好きな人は、ウェスティンにとって理想的な候補者です。最高の仕事をして目標を達成し素晴らしいグローバルチームに参加し最高の自分になることができる場所で働いてみませんか。
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