Japan Job Openings
Marriott International, Inc
Night Duty Manager
October 25, 2024
Additional Information
Job Number24165826
Job CategoryRooms & Guest Services Operations
LocationThe Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder**
Non-Management／マネジメントポジションではありません。
当直支配人として、夜間シフト中のすべてのホテル業務を監督する。夜勤中、最高レベルのホスピタリティとサービスが提供されるようにする。 ゲストやプロパティに関連するあらゆる状況の解決において、プロパティマネジメントを代表する。 問題の解決やタスクの完了を個人的に支援する。
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Number24165826
Job CategoryRooms & Guest Services Operations
LocationThe Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder**
Non-Management／マネジメントポジションではありません。
当直支配人として、夜間シフト中のすべてのホテル業務を監督する。夜勤中、最高レベルのホスピタリティとサービスが提供されるようにする。 ゲストやプロパティに関連するあらゆる状況の解決において、プロパティマネジメントを代表する。 問題の解決やタスクの完了を個人的に支援する。
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Monitoring Property Operations
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
Supporting Profitability and Revenue Goals
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Supporting Human Resources Activities
- Promotes participation in property safety-related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
- Ensures all employees have complete knowledge of emergency procedures.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly."
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
We regret to inform you that this job opportunity is no longer available as it has expired
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