**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members.
ロイヤルティオフィサーは、最も価値のあるエリートメンバーの認識とエンゲージメントを担当し、最高品質の宿泊体験を提供する役割を担っています。彼/彼女は、エリートメンバーの旅のすべての側面に関与し、事前到着および到着体験から、宿泊後のフィードバック（GXPおよびCECを通じて）までを含みます。また、ロイヤルティ部門の他のメンバーと協力し、エリート特典プログラムの効果的なコミュニケーションと提供を全メンバーに確実に行うことを目指します。
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None