仕事内容:
ABOUT SMARTRETAIL
Smart Retail is an exciting and established AI Computer Vision (CV) & Engagement Out-of-home (EOOH) Advertising technology and data platform with operations in Hong Kong, Japan, Singapore, Malaysia and Taiwan. We digitally upgrade retail journeys (retail stores, petrol stations, vending machines, kiosks etc.) and allow consumers to complete valuable advertising actions for immediate incentives, creating a win-win-win eco-system between advertisers, retailers and consumers.
Smart Retail is experiencing exponential growth with many large multi-national corporation partners. We have strong support from our investors and having raised multiple rounds of funding, and we are ready for further expansion!
We are a young, fun and entrepreneurial team with big dreams. COME & JOIN US!
THE ROLE
As Technical Support Officer, you will play a pivotal role in supportingnew installations in the field and maintaining existing setups of our retail operations. You will have the opportunity to work closely with cross functional teams and departments, fostering collaboration and open communication that contribute to the seamless operation of our retail environments.

• Provide operational support for our devices and Advertisement platform.
• Assist with the maintenance and technical support for IT systems, including on-site support.
• Support the implementation and upkeep of IT documentation (such as Standard Operating Procedures, IT operation guidelines, etc.).
• Participate in the installation and configuration of software and hardware.
• Involve in internal system testing, pre-production, roll-out of deployment and post-deployment support with our partners.
• Provide entry-level technical support and training to internal users, with a focus on network related issues.
• Perform on-site installation planning, troubleshooting and problem-solving at various locations.

WE ARE LOOKING FOR

• Fresh graduate holding a Diploma or above in IT, System/Electronic Engineering, Computer Science or related disciplines.
• Eagerness to learn and improve skills in line with the future technology trends.
• Strong problem-solving skills and the curiosity to identify root causes will be a bonus.
• Exposure to coursework in networking and Linux operating systems is an absolute advantage.
• Familiarity with processes and guidelines to support IT operations is a plus.
• A team player who can work effectively under pressure.
• Strong communication skills, able to interact effectively with clients and internal parties.
• Native-level proficiency in Japanese and business-level in English communication (both written and spoken English).
• Please submit your resume / CV in English.

勤務時間・曜日:
Full-time employee

• Monday - Friday
• 9:00 - 18:00

その他:
Job Type: Full-time
Pay: 385,000円 - 420,000円 per month
Average number of scheduled working hours (monthly): 167 hour(s)