JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Leadership & Team Management:
Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success
Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development
Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workload
Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendors
Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Client & Stakeholder Management:
Unprecedented business growth, working on an exceptionally exciting account with a Client recognized globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success
Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders
Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently
A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)
Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

Operations:
Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery
Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key
You’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our Client
Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets
Educating your team on compliance with JLL and our Client’s EHS (Environment, health & safety) and Risk Management policies and procedures
A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency
Reporting, analysis, data driven decisions will be your style, and you’ll be confident and well informed when conducting presentations

Move, Add & Change Management:
Providing strategy, guidance and project management to the site service teams, you’ll ensure appropriate transition processes are in place and executed seamlessly
Managing and maintaining progress on progress of the project, you will provide regular informative updates to the Client
Active in weekly project meetings, you’ll build strong stakeholder and end-user relationships understanding each of their perspectives
You will work closely with the REWS (Real Estate and Workplace Services) Project / EMT Team / AV Team / Food Team / Filed Tech / Security for project coordination.
Attend to the construction sites from time to time whenever necessary to ensure the construction quality. In the meantime, to ensure the environment will be user-friendly and maintenance friendly.
To conduct further team competence assessment and restructure the team with clearer R&R so to improve team performance.
To coordinate with JLL Japan TA team to ensure all the vacant positions will be backfilled with the support from regional HR.
To ensure all the REWS FM tasks will be managed in a timely manner to ensure all FM related tasks will be ready before FDOB.
To ensure the mobilization plan of supporting vendors including but not limited to reception, janitorial and MEP services will be in place.
Ensure outsourced vendors performance is well managed, and all services are delivered as per the contract.
To ensure a smooth transition and best service experiences for clients to move to new location.

Sourcing & Vendor Management:
Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client
Working closely with supply chain management partner to ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised
Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities
Ensure vendors performance is managed, and all services are delivered as per the contract
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.