Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Global Payments Solutions (GPS) is one of HSBC's global product lines supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), uniquely positioned to help clients embarking into digital, make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years as well as recently as the Best Digital Bank in Malaysia
The success of this business is strongly dependent on the development, execution, and commercialization of the suite of cash management and payment products. The role is to develop and implement a strategy to differentiate HSBC from its competitors, effectively manage and act as a single point of service contact for top-tier clients locally and regionally, support customers’ queries on all cash management products and channel and understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline customers’ processes and to spot cross sell opportunities and digital penetration.
We are now inviting qualified individuals to join this team in the role of AVP Account Manager
From the Impact to Business and clients/stakeholder, this job function is to;

• Strengthen relationship between the Bank and the top-tier clients, providing high standard one-stop customer service and ensuring all enquiries are resolved to their satisfaction through intensive liaison with other departments locally and globally.
• Improve the Bank’s competitiveness in the payments and cash management market by providing customised services, catering to client’s special needs with appropriate advice and suggestions as well as implementing measures to establish and monitor prompt response to clients.
• Explore business opportunities and expands the Bank’s market share locally and regionally by maintaining close relationship with clients, identify clients’ needs and provide excellent service support for the sophisticated cash management services with consistent customer service proposition.
• Lead with strategic planning activities and marketing efforts to improve market visibility and re-engineering customer service workflows to enhance customers’ banking experience.
• Contribute to maximising the usage of cash management products via professional advice to clients on the usage of cash management products with solutions when encounter any operational problems.
• Monitor product utilisation, identifying training needs and through product presentations and demonstrations to ensure customers are well aware of the product capabilities and benefits.
• Contribute to the development of cash management products and identify ways to improve operational efficiencies.
• Identify unusual account activities and/or operational deficiencies during day-to-day investigations.
• Conduct regular competitors’ analysis and service offerings, and formulating counter strategies to competition.

From Teamwork and Leadership perspective, jobholder is task to

• Coordinate with the Sales, Product and Implementation within Global Payments Solutions Team and keep an update of future releases/enhancements to Products.
• Identify customer needs and make decisions relating to promotion/ cross-selling of cash management products and other banking services where appropriate.
• Liaise with/visit customers independently and make decisions relating to customers’ daily operational issues as well with group offices to ensure a high standard of service is provided.
• Exercise broad discretion in carrying out the duty.

Requirements

• A degree holder with at least 3 years’ experience in areas involving direct contact with large/multinational customers.
• Knowledge on payment flows, SWIFT messages, ability to discuss host to host solutions, ability to hold a conversation about SAP/Oracle and other ERPs.
• Have basic commercial banking experience (comprehension of cash flow, basic accounting and basic knowledge of banking).
• Possess strong drive and initiative with an exceptional commercial acumen to acquire new business.
• Be a team player and have a penchant for change. The incumbent must possess an affinity to be with customers and challenged to exceed customers’ expectations.

You’ll achieve more when you join HSBC
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HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
“To be considered for this role, the relevant rights to work in Malaysia are required.”
Issued by HSBC Bank Malaysia Berhad