Malaysia Job Openings

Malaysia Airline

Officer, RMD Operations

Kuala Lumpur

October 18, 2024

Position Title
Officer, RMD Operations
Report To
Manager, RMD Operations
Position Summary
To manage flight disruptions, re-accommodate passengers to the next available flight, and ensure timely notifications to passengers to minimize any inconvenience.
Key Accountability
  • Handling OCFY: movement flight and trigger manual notification to passengers.
  • Handling SCN for new services, cancellation, or retiming.
  • Assist on creating FIM booking FY operating.
  • Assist on creating NTL booking FY operating.
  • Assist on ticketing / check in enquiries.
  • Reinstate booking codeshare operated FY for non- synchronization issue.
  • Transferring passenger from FY to MH/MW due to disruption and manage the connections.
  • Ad-hoc task pertaining to FY operating and FY marketing disruptions.
Qualification & Working Experience
  • SPM/SPMV with at least 2 years working experience preferably in ticketing and reservations. Have experience in related field and understanding flight operations.
  • Minimum of 2- 3 years of experience in sponsorship operations, event management, or administrative roles.
Area of Experience
  • Experience in related field and understanding flight operations.
Personality Traits
  • Knowledge in Amadeus / Navitaire reservation & ticketing skills
  • Good problem solving and facilitation skills.
  • Good customer service orientation.
  • Excellent knowledge of MS Office and IT literate .
  • Great personality.
  • Able to work in stress.
  • Able to multitask.
  • Willing to work under shift.
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