Summary

What you'll do:

• You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
• You will participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
• You will design and facilitate leadership training on key employee relations topics
• You will utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
• You will identify opportunity areas and implement programs to drive a proactive employee relations climate
• You will facilitate involuntary exit process and conduct exit interviews
• You will actively contribute to the success of the AP team
• You will complete other duties as assigned

What it takes to succeed:

• You have the ability to remain professional under pressure and exceptional conflict resolution skills
• You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary
• You can demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
• You have excellent interpersonal skills and experience dealing with all levels within an organization
• You have excellent verbal, written, and presentation communication skills
• You have sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
• You have the ability to conduct investigations and drive to positive resolution
• You have impeccable discretion when handling sensitive and confidential information
• You have experience in a high volume contact center environment
• You are comfortable working within ambiguity

What you'll get:

• Competitive salary and bonus structure.
• Competitive benefits package that includes paid time off and remote work reimbursements.
• A dynamic, collaborative, global and diverse team environment.
• Quarterly virtual team offsites.

Closing