Home Office Customer Service Agent - Join Our Team at Hermosillo, Sonora!
**Location: You need to reside at Hermosillo, Sonora. Remote from Hermosillo, Sonora. (Bring Your Own Device)
Salary: Earn up to $16,000 MXN Monthly (Tax-Free)
Employment Type: Full-time, Remote Position
Payment Frequency: Weekly
About Us: Founded in 1998, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.
What You’ll Do:

• Handle customer inquiries and provide effective solutions via phone, chat, and email.
• Ensure customer satisfaction by resolving issues promptly and professionally.
• Collaborate with team members to enhance the customer experience.
• Maintain a high standard of service quality and consistency.

Why Join Us?
At SSG, we believe in supporting our employees with a comprehensive benefits package designed to enhance your well-being and career growth:

• Social Security: Full social security coverage to protect you and your loved ones.
• Fonacot & Infonavit Benefits: Access to government-backed financial programs for housing and personal needs.
• Year-End Bonus: A rewarding bonus at the end of the year to celebrate your achievements.
• Legal Advisory Services: Professional legal support available whenever you need it.
• Personal Loans: Easy access to loans for your personal and financial goals.
• Growth & Development Programs: Tailored programs to help you grow and succeed in your career.
• Law-Compliant Vacation Days: Enjoy your well-deserved breaks with vacation days that comply with legal standards.
• Cafeteria & Parking Services: For those who may need to work on-site occasionally, we provide cafeteria and parking services.
• Transportation (Terms & Conditions Apply): Benefit from transportation assistance where applicable.
• Referral Program: Earn rewards by referring talented individuals to our team.
• Grocery Vouchers (Upsi Vale): Receive grocery vouchers to help with your everyday needs.
• Psychological Support & Counseling: Access mental health support to ensure your well-being.

What We’re Looking For:

• People who live at Hermosillo, Sonora.
• Strong English communication skills (written and spoken).
• Previous experience in customer service is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable computer and internet connection (Bring Your Own Device).
• A positive attitude and commitment to providing exceptional customer service.

How to Apply: Ready to embark on a rewarding remote career? Click "Apply Now" and take the first step towards joining a dynamic team that values your contributions and offers excellent benefits.
Apply Today and Start Your Journey with SSG!
Job Type: Full-time
Pay: Up to $16,000.00 per month
Application Question(s):

• Do you live at Hermosillo Sonora?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• english (Required)

Work Location: Hybrid remote in 83246, Hermosillo, Son.