JOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

• Foresees, identifies and resolves system(s)’ performance problems

• Is accountable for disaster recovery and business continuity as it relates to technology.

• Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Ensures that adequate bandwidth exists and that circuits are secured.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems

• Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine to complex desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Resolves issues with setup or reset of security passwords

• Supports email and use of MI network

• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

• Executes disaster recovery plans.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

• Reviews operating statements; researches and resolves discrepancies in technology charges

• Advises management on required short-term technology investments for property planning.

• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

• Conducts periodic inventories of applications and hardware; prepares reports for property management.

• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

• Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

• Provides exceptional customer service.

• Provides timely, accurate, and detailed status reports as requested

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.