JOB SUMMARY


The Guide, Mindset will work in conjunction with exercise physiologists, nutrition coaches, spa and wellness practitioners in a luxury resort setting, while leveraging evidenced-based content and technology deliver the best practices in mindfulness.
Guests enjoy health coaching, 1:1 nutrition, fitness, meditation and mindset sessions, body treatments, educational lectures, and a variety of outdoor activities – all designed to expand awareness and connection. The Sensei Guide works in multidisciplinary collaboration and is responsible for managing and coordinating activities of each guests’ wellness journey. This position is an integral leader of the guest experience, leveraging data, self-awareness, self-efficacy, and safety to deliver guided sessions. Combining spaces and environments to imbue feelings of safety and ease; domain expertise to interpret objective data and craft a personalized wellness plan; and health coaching to communicate this information in an empowering, affirming manner. Sensei has designed the guide program to manage the guest experience by supporting our guest in achieving greater wellbeing


CANDIDATE PROFILE


Education and Experience

• Master's degree with 3 years of applied experience or Undergraduate degree with 7+ years of applied experience in Mindfulness or Performance Psychology.

Required Technical / Other Skills and Abilities
Passion to empower individuals seeking to optimize health and lifestyle
Passion for continuing education, professional development, and personal growth
Proficient in Apple i OS, Office 365, and/or reservation systems
Efficient time management
Demonstrates professional written and verbal communication
Prepared to create educational content
Demonstrates characteristics of leadership, professionalism, service to others
Experience in hospitality and destination travel a plus
Passion for continuing education, professional development and personal growth
Characteristics of leadership, professionalism and service to others
Friendly and outgoing personality, works well with others
Highly developed interpersonal and communication skills
Prepared to create educational content
Required Licenses/Certifications
Degree in performance psychology, sport psychology, athletic counseling, or counseling
Certified Mental Performance Consultant (CMPC) Preferred
Accredited certification in heath or wellness coaching


CORE WORK ACTIVITIES
Guide team subject matter expert in the field of performance psychology and/or mindfulness
Conduct 1:1 sessions with guests to discuss current health, wellbeing, and wellness objectives for their stay as well as Mindset 1:1’s tying in HRV and overall mindset strategies.
Create and own mindfulness educational content and lead lectures and workshops to further engage our guests
Create and lead programs to support team wellness and synergy
Facilitates additional educational opportunities for guests (i.e., meet and greets, Q&As)
Leads wellness classes as they pertain to specific areas of expertise
Direct and monitor the end-to-end guest experience, from initial consultation and assessment to their last send off session for life after Sensei
Implement health screening tools, analyze and provide relevant feedback to guests
Ensure confidentiality, ethics, and client trust is protected at all times
Collaborate with teammates & coworkers to ensure a seamless guest experience and enhance service delivery
Use principles of health coaching to support guests in pursuing their personal growth
Serve as an ambassador of Sensei for guests, partners and media
Assist with research & program development to support guest education
Stay up to date on current trends, new research developments and findings within field of expertise, performance psychology and/or mindfulness
Ensures all guest requests are communicated and completed
Ability to move, bend, and stretch as job requires
Ability to monitor and observe client performance indoors and outside in daylight and lowlight evening conditions
Must be able flexible hours and work weekends, and holidays
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
Other duties as assigned


Supporting Management of Spa Operations and Budgets

• Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.