About Us

Millions look to us to progress their careers. We look to you.
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Hybrid on-site in our AMS Monterrey Office - 3 times per week. Must be available to work shifts starting at 6:30am to 3:30pm to cover US hours.
Provide efficient and flexible administrative support to the recruitment process as part of the recruitment administration team. To act as the main point of contact for all queries relating to their area of responsibility. Will be a focus on candidate care and then will also need to be flexible to support high volume interview scheduling supporting the United States.
Reports to Team Leader – Recruitment Administration or Principal – Recruitment Administration

Key Accountabilities

What you'll be doing:

• Managing account specific administration activities such as responding to candidate questions via email by responding to tickets. Will be moved to interview scheduling in a high volume environment
• Managing other various ad-hoc administration activities to support the effective running of the recruitment process
• Collaborating on or completing daily, weekly, monthly and quarterly reports accurately as required within the set deadlines
• Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors (ie pes vendor) and other account stakeholders
• Ensuring stakeholders are continually appraised and updated on the relevant processes
• Management of day-to-day queries relating their area of responsibility, ensuring all are dealt with in an effective and timely manner and escalated where necessary
• Participating in continuous improvement implementation within the immediate team

Skills & Experience

You'll need to demonstrate:

• Must have previous experience in a candidate care environment - answering candidate questions related to the recruitment process in a high volume and fast paced environment.
• Airline industry candidate care experience is an asset but not required.
• Effective English business communication skills, written and oral
• Working knowledge of Microsoft packages; Outlook, Word, Excel
• Systems experience and ability to learn new systems quickly
• Strong organizational skills
• Flexible and adaptable, quick learner
• Ability to work in a fast paced environment

Other

Why AMS?
At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.
We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.
We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

Our culture of inclusion and belonging.
At AMS, different is not just good, it’s valuable. As a global organization, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability and all other categories protected by law.
If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!