In this role, you will:

• Manage an MSP/Partner collections portfolio for Tiers 1 & 2 and ensure timely collection of outstanding payments.
• Contact customers via phone and email regarding overdue invoices, resolve payment disputes, answer contract/billing questions, and negotiate payment plans.
• Monitor and maintain accurate records of collections activities and customer interactions.
• Maintain Aging Report with update status report and notify management and internal teams of critical accounts.
• Dispute resolution, billing adjustments and interaction with the internal teams to resolve issues.
• Posts daily customer payments by recording cash, checks, and credit card transactions.
• Respond to customer inquiries using ticketing system regarding billing questions and discrepancies and provide clear written or verbal communication to resolve the issue
• Set up new and renewal customer orders in Salesforce and properly document contract terms to be used for billing purposes
• Assist in manual billing arrangements, including any new arrangements or reporting requirements due to new and evolving business models
• Identify any issues that arise from inaccurate orders and escalate to the revenue team for their review
• Assist with submission of invoices, process credit memos and refunds to customers as needed
• Resolve Net Suite Cases
• Review and process Cancellations
• Generate monthly suspense reports and complete other assigned projects
• Complete month-end and closing duties
• Effectively communicate with the Sales, Operations, and Finance teams
• Proactively work between the two teams billing and collections to suffice daily business needs
• Create Monthly Suspension File as needed
• Maintain daily performance standards as outlined by KPIs
• Other ad hoc projects as assigned

You Have:

• Bachelor’s Degree in Accounting/Finance or related field
• 5+ years’ experience in billing or collections can substitute for educational requirement
• Experience with Net Suite and/or Salesforce CPQ a plus
• Partner Billing / Collections portfolio experience, with high invoice volume and documented successes
• Vendor portal experience a plus
• Intermediate to Advanced Excel skills
• Strong analytical skills and ability to problem solve, both from a billing process and systems perspective
• Strong analytical, organizational, verbal and written communications, and interpersonal skills
• Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment
• Enthusiastic attitude and willingness to jump in and help out as needed
• Flexibility and adaptability to navigate frequent changes and build and improve processes in a fast growing company
• Availability to work a regular schedule of 8am - 5pm, with the flexibility to extend hours during critical times such as month-end, quarter-end, and year-end periods