Mexico Job Openings
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Sr. Program Manager, Customer Experience Mexico
Ciudad de México
FULL TIME
October 11, 2024
- 6+ years of experience in Customer experience
- 3 years of experience as a Program or Project Manager
- 3 years of experience in using data to drive strategies
- 3 years of experience influencing stakeholders
- English Advanced (C1+)
- Bachelor's degree
- This is not a remote position, onsite assistance is required 5 times per week.
- Act as the point of contact for CS for Mexico Customer Experience (CS) projects and the following teams: Retail, Fulfillment Centers, Logistics, Technical Teams, Seller Support, Knowledge Management, Fraud, Payments.
- Complete analysis of processes and procedures with a mind to continue improving the Customer Experience and key Metrics, with the fina goal of identifying customer pain points and proactively drive improvements.
- Identify and challenge any negative effects on the Customer Experience prior to new launches.
- Manage customer-impacting issues as they come up in a troubleshooting mode, which includes, but not limited to: proactively engage with mass communications, work on any urgent and/or uprising tickets that may affect customer experience or primary KPIs and advise on proper actions and follow-up to take to resolve said issues.
- Provide analysis to management on customer experience impacting issues.
- Act as a networking bridge between the CS and business teams, as well as keeping them informed of changes in and outside CS that have impact on customer experience.
- Customer Experience Management experience.
- Customer Service Management experience.
- Project/program management experience and/or key contributor for a site/service launch.
- Previous experience with Six Sigma and/or Lean tools and methodologies.
New Job Alerts
Liverpool
Recepción de mercancia nocturno | Liverpool Valle Oriente Mty
FULL TIME
November 19, 2024
View Job Description
TRANSPORTES PITIC SA DE CV
Analista de Recursos Humanos
FULL TIME
November 19, 2024
View Job Description
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Citi
Insurance Apps Dev Intmd Programmer Analyst - C11 - CIUDAD DE MEXICO
Ciudad de México
FULL TIME
October 11, 2024
View Job Description
Orion Innovation
Programador Sr PL SQL ---- Home Office
FULL TIME
October 10, 2024
View Job DescriptionAsesoria Integral Monterrey
Coordinador de programación (para CDMX)
Ciudad de México
FULL TIME
October 10, 2024
View Job DescriptionUniversidad Da Vinci
Asesor de Ventas Programas Educativos
FULL TIME
October 10, 2024
View Job DescriptionSee What’s New: Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Job Opportunities
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Executive Assistant, Retail
Ciudad de México
FULL TIME
November 19, 2024
View Job Description
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Business Development, Amazon Business Mexico , AB MX Retail
Ciudad de México
FULL TIME
November 3, 2024
View Job Description
Servicios Comerciales Amazon México S. de R.L. de C.V.
Senior Brand Specialist - Softlines, Softlines Retail Team
Ciudad de México
FULL TIME
November 1, 2024
View Job Description
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
BIE, Prime, Marketing, and Customer Lifecycle, MX Prime, Marketing, Customer Lifycycle
Ciudad de México
FULL TIME
November 1, 2024
View Job Description
Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Operations Manager, Worldwide Operations
Tepotzotlán
FULL TIME
October 23, 2024
View Job DescriptionNew Job Alerts
Liverpool
Recepción de mercancia nocturno | Liverpool Valle Oriente Mty
FULL TIME
November 19, 2024
View Job Description
TRANSPORTES PITIC SA DE CV
Analista de Recursos Humanos
FULL TIME
November 19, 2024
View Job Description
Areas Mexico
Analista de reclutamiento y seleccion-Aeropuerto Guadalajara
Guadalajara
FULL TIME
November 19, 2024
View Job Description