Mexico Job Openings
Ansell
Sr Supervisor, Customer Experience.Sales.Customer Ops
FULL TIME
September 19, 2024
Sr Supervisor, Customer Experience.Sales.Customer Ops - (30007683)
Description
Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.
Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.
Why Ansell
What would this role look like in detail?
Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.
Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.
Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.
Why we do it
Safety culture is what we believe in! Protecting people and protecting the planet through innovation and sustainability is what we are passionate about. Ansell’s purpose is protection! Come join a trusted market leader!
Ansell is looking for an Sr Supervisor, Customer Experience
About this opportunity
Role Profile
Position Titile: Sr Supervisor, Customer Experience
Job Location: Queretaro MX
Job Type: Full-Time
Sr Supervisor, Customer Experience
What would this role look like in detail?
GENERAL SUMMARY OF POSITION:
The Customer Service Supervisor oversees a team of Customer Service Representatives
and Customer Insight Associates who are responsible for managing the order lifecycle process
for customers across all divisions. The Sr Supervisor will ensure excellence in account
management and customer relationships for total sales of $400M. The supervisor will be
first in line to handle escalated customer matters professionally, demonstrating best in class
service, commitment to customer satisfaction, balanced with a concern for the fiscal health
of the organization. The position approves settlements up to $2.5k and prioritization of
work assignments. Frequent interaction and effective communication are key with
customers, sales leadership, IT, Finance, Supply Chain and Logistics.
RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES
Manage the workload, staffing and prioritization of assignments to meet service
level agreements
Direct the Customer Service team to ensure responsiveness and accuracy on emails,
orders and calls in line with KPIs to support sales growth
Analyze dashboards to assign orders and customer inquiries in conjunction with
staffing and service level requirements
Complaints and resolution management
Approve settlements up to $2.5K.
Page 2 of 3
Develop direct reports by creating development plans and identifying training needs
using the performance appraisal and development tools
Provide coaching and mentoring while partnering with the Quality and Training
Manager to identify training opportunities and areas of improvements
Conduct weekly team meeting to ensure adequate communication and foster
teaming
Possess a clear understanding of Ansell’s Global Supply Chain, using that knowledge to
deliver service excellence, exceeding customer expectations
Identify and lead team building opportunities
When necessary, support daily operations to make sure we meet SLA’s and KPI’s
Special projects and assignments as needed
Assist with documentation needed for all audits including ISO requirements
KEY POSITION REQUIREMENTS
Education
University Degree preferred and/or equivalent experience
Job Experience
10 years Customer Service
3 years Supervision
ERP experience, preferably Oracle ERP
CRM experience, preferably Salesforce
Proficiency in MS Office
Knowledge and Skills
Soft skills and mentoring capabilities
Good business knowledge of order-to-cash flows
High level of communication skills
Demonstrate exceptional problem solving and analytical skills
Coaching, team, and workload management
Desirable Job Competencies
Customer Service
Excellent organizational and critical thinking skills
Page 3 of 3
Strong work ethic and customer service mentality
Supervision or coaching skills
Product and Market knowledge
Additional Requirements (travel, etc.)
Minimal travel upon request
Equal Opportunity Employer
- ️ At Ansell we value diversity and understand that what adds up is precisely varied ideas and points of view. Therefore, race, color, religion, creed, national origin, sex and gender identity, nationality, disability or mental disability, sexual orientation, ancestry, or age, will not prevent you from being part of our team.
The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Our Commitment to Diversity Equity and Inclusion
Ansell’s vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.
When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it’s what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it’s what drives us to serve our customers and stakeholders with pride, and it’s also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.
Primary Location: Mexico-Queretaro-Queretaro
Work Locations: MX Queretaro Sierra de Zimapán No.4 Int. 69 Bvld. Bernardo Quintana No. 7001-C, Q7001 Torre Ii. Oficinas 1304, 1305 Y 1306. Col. Centro Sur, C.P. Queretaro 76079
Job: Sales
Organization: Commercial Americas
Schedule: Full-time
Job Type: Standard
Job Level: Associate
Travel: No
Job Posting: Sep 19, 2024, 1:23:44 PM
New Job Alerts
Parrot Software
Accounting & Tax Coordinator
Ciudad de México
FULL TIME
November 7, 2024
View Job Description
Flō Networks
Supervisor de Obra - Infraestructura y Planta Externa
FULL TIME
November 7, 2024
View Job Description
Atlas Copco Mexicana SA de CV
Regional Operational Manager
Tlalnepantla
November 7, 2024
View Job Description
INSTITUTO COSMIC
PROMOTOR DE ELECTRODOMESTICOS - Vigente al 06-DIC-2024
November 7, 2024
View Job Description
Looking for similar job?
Conduent Solutions Mexico de R.L. de C.V
Supervisor, Technical Operators
Ciudad de México
FULL TIME
September 13, 2024
View Job Description
Minera Media Luna S.A de C.V
Supervisor, Flota de Barrenación
FULL TIME
September 14, 2024
View Job DescriptionMinera Media Luna S.A de C.V
Supervisor, Planta Beneficio, Operación Planta
Iguala de la Independencia
October 18, 2024
View Job DescriptionNew Job Alerts
Parrot Software
Accounting & Tax Coordinator
Ciudad de México
FULL TIME
November 7, 2024
View Job Description
Flō Networks
Supervisor de Obra - Infraestructura y Planta Externa
FULL TIME
November 7, 2024
View Job Description
Atlas Copco Mexicana SA de CV
Regional Operational Manager
Tlalnepantla
November 7, 2024
View Job Description
INSTITUTO COSMIC
PROMOTOR DE ELECTRODOMESTICOS - Vigente al 06-DIC-2024
November 7, 2024
View Job Description