Mexico Job Openings
inDrive
Technical Support Specialist
Zacatecas
September 6, 2024
Responsibilities
- Continuous improvement of customer support processes for providing quick & high quality service to the customers.
- Provide attention to users and drivers of the app, through chats, emails and calls.
- Resolution of conflicts, doubts or complaints.
- Outgoing calls to clients.
- Analysis of client requests (chat, email)
Qualifications
- High school completed.
- Minimum experience of 6 months in activities related to the customer support.
- Availability to work different shifts, either day or night.
- Availability to work from the office.
- PC knowledge at the confident user level
- Google products knowledge: Google Sheets
- Grammatically correct in written and verbal
- Competent verbal and written communication.
- Native language speaker Spanish
- Typing skills (min. 100 words per minute)
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