Job Description
We are TELUS International a leading company in digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you curious to know more about TELUS International? https://www.telusinternational.com/fr
What will you do?
The Bilingual Customer Service Representative's main objective is to provide top-of-the-line customer service in resolving issues quickly and in an accurate manner. Roles and Responsibilities:

• Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services.

• Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.

• Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending.

• Simultaneously navigating through multiple systems and tools while interacting with customers.

• Processing customers' orders and ensuring its accuracy and completion

• Participating in continuous training sessions and sharing best practices

• Provide customer care when necessary

• Maintain adequate proficiency in products and platforms supported

• Communicate with the supervisor, team members, and other teams regarding problems , solutions, and trends,

Who are you?

• EXPERIENCED IN SALES!!!

• With call center experience preferred but not required

• You have a good sense of service and listening skills

• You have a very GOOD level of French and English (bilingual profile)

• Candidate must be adaptable to changing work schedule (Night shift)

We are looking for talented and passionate people like You! Join our team!
Apply now and be part of the #Feel Good Company.
Social and other benefits
What do we offer?

• Vouchers for Ramadan!!!!

• Competitive salaries and bonuses

• Attractive Health Insurance

• Personalized training oriented to developing your customer service skills

• Learning tools that you can have accessible at any time (and just a click away!)

• Career opportunities

• And so much more!!!Time range Rotating hours (44h/week)Net salary + bonuses Interesting package (Fixed salary + attractive bonuses)

Time range
Rotating hours (44h/week)
Net salary + bonuses
Interesting package (Fixed salary + attractive bonuses)
Job Type: Full-time
Pay: 4,000.00DH - 5,000.00DH per month
Language:

• English (Required)
• French (Required)

Location:

• Casablanca (Required)