We are currently recruiting for an accomplished Customer Engagement Manager (KAM) to take an immediate assignment covering the South East of Netherlands.

In this role your main tasks will include:

• Leads the design and implementation of digital projects

• Creation and execution of multichannel dialogues with customers

• Ensures the HCP has accurate in-depth information which can be reflected in

guidelines

• Orchestrates 3M+(s) activities which create a partnership between the

customer and Vifor Pharma

• Acts as the voice of the customer to the 3M team to create value-adding

materials and services

• Plans & executes virtual and F2F meetings

• Builds and constantly develops in depth knowledge and expertise in key

therapeutic areas at physicians’ level

• Works 80% of time in focus TA’s

• Is able to interact with MSL’s on a medically equal level in the execution of

projects and tasks

Main responsibilities:

• Customer satisfaction

• Development and execution of digital activities according to plan

• Full responsibility of all stakeholders in the account

• Total product portfolio Vifor Pharma

• Acting as the Orchestrator in the account for the cross functional team

• Customer centric patient focused

Minimum Requirements

• Strong scientific/medical knowledge on Bachelor’s/Master’s level

• Has worked in a role with a substantial Medical and Market Access component

• Digitally excellent versed

• Business/Commercial orientation/acumen

• Very strong customer focus: demonstrated ability to create win-win partnerships

• Project Management where tangible success has been achieved

• Solid understanding of the complexity and dynamics of the Dutch healthcare

market
Preferred Requirements

• Minimum 3 years of experience in the pharmaceutical industry

• Worked in a role where they have assessed and made trade-offs between

accounts

• Experience with optimized usage of products and services to benefit the

appropriate patients