XPEL, Inc. (Nasdaq: XPEL), a leading supplier of automotive paint protection films, window films, ceramic coatings and commercial/residential flat glass film, is currently seeking a French speaking Customer Support Representative for our office in Tilburg, the Netherlands.
Summary
The right person will enjoy a fast-paced environment, is a proactive problem solver, strives to be an integral part of the team and the success of the company and strives to provide customers with the highest quality and the lowest impact of the environment as possible.
The opportunity:
You will be the first interface to customer to provide a world class customer service to both existing and prospective customers, as well as internal customers. You will answer inbound calls to the company’s main support line and take appropriate action based on the type of call, including:
· Answering basic questions about the company’s operation, product, services
· Entering, changing or checking on the status of orders using Net Suite ERP software
· Support customers with the use of XPEL’s website and on-line ordering tools
· Pro-actively calling customers in response to automated alerts about order delays or other problems
· Setting up new accounts to analyze and monitor problems within our software platform and handle quotes/catalog
· Follow-up of leads related to distributors
· Creating leads and other activities to coordinate the dealer locator. In addition, you are
responsible for creating credits and/or RA's, invoicing and booking training courses
· Soliciting feedback from customers about the Company’s service, products or performance
Your profile:
You have strong social skills. You have a natural way of thinking proactively to be one step ahead and drive improvements efficiently within your area. You have customer focus (internal and external). You work according to the first-time right principle. You work accurately and demonstrate a sense of urgency and timeliness. With your social skills and an exceptional service mentality you create a world-class customer experience.
Experience:

• You have a diploma (MBO level or equivalent)
• Minimum 3 years of customer support experience
• Experience in providing support through live chats and email preferred
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Knowledge of French and English is mandatory (verbal and in writing). Dutch is preferrable.

What we offer:

• An opportunity to support and drive the growth of XPEL in Europe and UK
• Be part of a team of 180+ motivated employees in Europe
• An attractive salary based on educational background and experience
• An individual onboarding plan
• A performance based quarterly bonus scheme
• Company laptop and phone allowance
• Hybrid workplace
• A fast-paced environment in the automotive industry
• Monthly free lunch
• Working for the top of the best Small Cap Companies in 2023 (chosen by Forbes)

Job Type: Full-time
Pay: €33.600,00 - €42.000,00 per year
Application Question(s):

• You live within 45 km from the office

Work Location: In person