Meet Deep L

Deep L is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, Deep L is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at Deep L, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of Deep L means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at Deep L on Linked In, Instagram and our Blog.

As a Deal Desk Analyst, you will be responsible for supporting the Sales organisation in structuring deal pricing, discounting and managing the non-standard policy review and approval process. We're looking for someone with a proven track record in business insight, financial analytics and project management. You’ll need to be able to build and maintain strong working relationships with our sales teams and cross-functional stakeholders.
You will work closely with the field sales, finance, customer success and legal teams to maintain efficient support to deals and achieve the initiatives of the global Deal Desk team. You will report to the Deal Desk leader and will be a sales advocate and partner to internal organisations.

Your responsibilities

• Serve as the primary escalation point for complex deals and non-standard requests, providing timely guidance and assistance to sales teams on matters related to pricing, deal structure, and discounting.
  

• Review and approve deal pricing and discount levels to ensure consistency with company guidelines, legal requirements and contractual obligations.
  
• Manage the case queue and approval workflows, ensuring all non-standard deals have proper documentation and are escalated to the right approval levels.
  
• Meet SLA requirements as defined by our global Deal Desk function.
  
• Identify and recommend policy and process improvements to enhance the effectiveness of deal structure, exception processes and ultimately decrease deal cycle time.
  
• Contribute to create, manage and update materials in the sales repository, ensuring they stay relevant and accessible.
  
• Partner with sales enablement to create and run Sales training on Deal Desk processes and approvals.
  
• Identify opportunities to automate elements of the deal desk and improve operational execution.
  
• Partner with the Deal Desk leader and the Pricing Strategy leader to drive best practices ensuring pricing decisions are operational.
  

Qualities we look for

• Bachelor’s degree or equivalent experience
  
• Experience working with sales in Saa S start-up or larger software company
  
• Minimum 2 years of experience in an analytical role, preferably deal desk, finance, or sales operations
  
• Strong understanding of sales processes and methodologies
  
• Strong analytical and quantitative skills, with the ability to interpret large, complex data
  
• Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
  
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams
  
• Detail-oriented with strong organisational skills to manage multiple concurrent deals and projects
  
• Must be familiar with Salesforce.com, CPQ tools, MS Excel, and MS Power Point
  
• Fluency in written and spoken English
  

Even better if you have

• Knowledge and experience of Salesforce and Chargebee platforms
  
• Additional European languages
  

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network
  

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together
  
• Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements
  
• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally
  
• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity
  
• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally
  
• Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up
  

Please make sure to send your application in English.

We are an equal opportunity employer

You are welcome at Deep L for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.