Netherlands Job Openings
Williams Lea
Guest Services Coordinator, Mon-Fri 8am-5pm
New York
FULL TIME
September 18, 2024
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Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
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401k Retirement Savings Plan Including Employer Match
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Paid Time Off (PTO)
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Life Insurance
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Paid Parental Leave
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Short-term & Long-term Disability
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Healthcare & Dependent Care Flexible Spending Accounts
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Domestic Partner Coverage
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Commuter Benefits
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Legal Assistance
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Employee Assistance Program (EAP)
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Additional Employee Perks and Discounts
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Ensure a seamless and personal guest journey.
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Welcome guests in the office lobby as the first point of contact.
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Escort guests to their meeting room and inform the host of their arrival.
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Understand customer needs and provide 5-star service.
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Attend to guests' wishes and requirements.
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Acquire knowledge of premises and nearby venues to make suitable recommendations.
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Arrange events, excursions, and transportation upon request.
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Assist in setting up rooms with beverages and food.
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Manage external catering requirements from vendors.
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Monitor the Reception inbox and respond to emails promptly.
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Book transport for employees and clients.
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Manage Visiting Attorney office, room bookings, and visitor passes.
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Liaise with other departments to ensure efficient communication and guest service.
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Support after-hours client functions as needed.
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Act according to client standards.
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Assist in the daily production of the visiting attorney email.
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Support other Front of House functions when needed.
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Previous experience as a Concierge or similar role required.
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Excellent leadership skills; prior team leadership is a plus.
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Professional presentation and organization skills.
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Punctual and reliable with outstanding guest service skills.
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Strong verbal and written communication skills.
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Good time management and multitasking abilities.
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Interpersonal skills and an outgoing personality.
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Excellent command of English, both verbal and written.
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Operational experience at prestigious events preferred.
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Passion for delivering excellent guest service.
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Ability to work under pressure and proactively solve problems.
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Strong relationship management and communication skills.
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IT knowledge: familiarity with EMS, MS Office, and A/V equipment is an advantage.
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Ability to provide administrative support and prioritize workload.
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