New Zealand Job Openings

Cardinal Logistics (NZ)
Customer Service Specialist
Manukau City
FULL TIME
November 14, 2024
15/11/2024
15/12/2024
Permanent - Full Time
Manukau
Customer Solutions
Cardinal is a leading partner to many of New Zealand’s well known companies in food, beverage, grocery and personal healthcare. We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business. Our teams strive to be “Best in Class”.
Working Hours:
Monday to Friday: 8:30 am - 5:00 pm
The successful applicant will be responsible for:
- First point of contact for custoemr and respond to customer queries
- Managing assigned tickets and complete it within a timely manner
- Investigate tickets that could lead to a claim
- Ensure that all documention is accurate
- Supporting initiatives to improve the overall customer service experience and programs
- At least 2 years of experience in a B2B role or in a similar CS roles in logistics or transport
- Be able to problem solve and find a resolution
- Strong communication skills both verbal and written
- Prior experience using MS Office, WMS and CRM systems (Zendesk experience desireable)
- Paid birthday leave
- Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
- Life insurance
- Ongoing professional training and development
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