New Zealand Job Openings
Heineken International B.V.
D&T IT Support Analyst
Auckland
FULL TIME
October 16, 2024
- Location: Auckland, New Zealand
- Contract Type: 6 months Fixed Term Contract until April 2025
- Manage Service Desk tickets and resolve technical issues efficiently.
- Proactively identify and address potential IT concerns.
- Contribute to the successful delivery of IT solutions within agreed timelines and SLAs.
- Support global and business projects, enhancing our IT services.
- Assist with user onboarding/offboarding and maintain the IT knowledge base.
- Provide technical and functional support, resolving tickets within SLAs.
- Work closely with teams to implement change requests and ensure seamless project execution.
- Deliver value-adding IT solutions that align with business objectives.
- Contribute to End User Services projects and business enhancements.
- Bachelor’s degree in information technology, Computer Science, or a related discipline
- At least 2 years of experience in Service Desk
- Experience with Microsoft Active Directory, Intune, Exchange especially, user and device administration
- Broad knowledge of cloud technologies and digital solutions
- Project experience with digital solutions
- People-centric mindset and agility
- Proficiency in English
- Strong organisational knowledge
- Excellent communication and problem-solving skills
- Proven experience in product management and technology
- Must have NZ full-time work eligibility
Please note: We are not accepting candidates from recruitment agencies for this role.
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