New Zealand Job Openings

Heineken International B.V.

D&T IT Support Analyst

Auckland

FULL TIME

October 16, 2024

Join us as an IT Support Analyst for a 6-month contract and become a key player in delivering innovative technology solutions across the business! Your role will involve managing Service Desk tickets, identifying potential IT issues, and partnering with the Technology Team to deliver essential projects.

Location: Auckland, New Zealand
Contract Type: 6 months Fixed Term Contract until April 2025

Key Accountabilities:

Manage Service Desk tickets and resolve technical issues efficiently.
Proactively identify and address potential IT concerns.
Contribute to the successful delivery of IT solutions within agreed timelines and SLAs.
Support global and business projects, enhancing our IT services.
Assist with user onboarding/offboarding and maintain the IT knowledge base.
Provide technical and functional support, resolving tickets within SLAs.
Work closely with teams to implement change requests and ensure seamless project execution.
Deliver value-adding IT solutions that align with business objectives.
Contribute to End User Services projects and business enhancements.

Your background and experience:

Bachelor’s degree in information technology, Computer Science, or a related discipline
At least 2 years of experience in Service Desk
Experience with Microsoft Active Directory, Intune, Exchange especially, user and device administration
Broad knowledge of cloud technologies and digital solutions
Project experience with digital solutions
People-centric mindset and agility
Proficiency in English
Strong organisational knowledge
Excellent communication and problem-solving skills
Proven experience in product management and technology
Must have NZ full-time work eligibility

This is a fantastic opportunity to contribute to exciting IT projects while sharpening your skills in a collaborative and innovative environment!
Please note: We are not accepting candidates from recruitment agencies for this role.

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