Company Description
Join our dedicated and dynamic team at Pullman Rotorua, a premier hotel located in the heart of Rotorua, known for its exceptional service and vibrant atmosphere. We pride ourselves on delivering memorable guest experiences

Job Description
As a Hotel Welcomer, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable from start to finish. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and thrives on delivering excellent customer service.
Key Responsibilities:

• Greet guests with a friendly and professional demeanor.
• Assist guests with luggage during check-in and check-out.
• Escort guests to their rooms and provide information about hotel amenities as needed
• Respond to guest requests and deliver items to rooms as needed.
• Maintain the cleanliness of public areas such as the lobby and entrances.
• Work closely with reception and concierge to ensure smooth guest experiences.
• Assist with parking and valet services

Qualifications
Key Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Ability to lift and carry luggage and assist guests as needed.
• A team player with a positive outlook.
• Previous experience in a similar role or hospitality environment is an advantage but not essential.
• Flexibility to work various shifts, including weekends and public holidays.
• Full, clean driver's license essential to this role

Additional Information
What we offer;

• A supportive and vibrant working environment with great team
• Opportunities for professional development and career advancement
• Staff discounts on accommodation, dining, and other services
• Duty meals while on shift

Please note, this role is only open to candidates with valid work rights in New Zealand or are New Zealand Residents or Citizens. Unfortunately, we are unable to offer visa sponsorship or consider applications from offshore candidates at this time.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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