Nigeria Job Openings
Moniepoint
Moniepoint Customer Success (Yobe State)
Damaturu
November 18, 2024
Who we are
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer.
What We do
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
Location: Yobe State (Contract)
Job Purpose
The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
What you'll get to do:
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer.
What We do
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
Curious about what makes Moniepoint an incredible place to work?
Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
Location: Yobe State (Contract)
Job Purpose
The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
What you'll get to do:
-
Identify and assess customers' needs to achieve satisfaction
-
Build sustainable relationships and trust with customer accounts through open and interactive communication
-
Provide accurate, valid and complete information by using the right methods/tools
-
Meet personal/customer service team sales targets and call handling quotas
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Keep records of customer interactions, process customer accounts and file documents
-
Follow communication procedures, guidelines and policies
-
Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be resident in Yobe State, Nigeria
- Bachelors Degree
- Customer/User Satisfaction
- Request Logging (No missed support requests)
- Issue Resolution Time
New Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
Sales Representative
Benin City
FULL TIME
November 26, 2024
View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V
Driver/Logistics Assistant - BMZ TDA Project
Abuja
November 26, 2024
View Job DescriptionCBM Christoffel-Blindenmission Christian Blind Mission e.V
Humanitarian Programme Officer - BMZ-TDA Project
Abuja
November 26, 2024
View Job Description
Deloitte Human Capital Consulting West Africa
Palliative Care Specialist
Abuja
FULL TIME
November 26, 2024
View Job DescriptionST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
ACCOUNTANT
Benin City
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
Moniepoint
MONIEPOINT CUSTOMER SUCCESS (TARABA STATE)
Jalingo
November 18, 2024
View Job Description
See What’s New: Moniepoint Job Opportunities
Moniepoint
Moniepoint Customer Success (Taraba State)
Jalingo
November 18, 2024
View Job DescriptionNew Job Alerts
ST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
Sales Representative
Benin City
FULL TIME
November 26, 2024
View Job Description
CBM Christoffel-Blindenmission Christian Blind Mission e.V
Driver/Logistics Assistant - BMZ TDA Project
Abuja
November 26, 2024
View Job DescriptionCBM Christoffel-Blindenmission Christian Blind Mission e.V
Humanitarian Programme Officer - BMZ-TDA Project
Abuja
November 26, 2024
View Job Description
Deloitte Human Capital Consulting West Africa
Palliative Care Specialist
Abuja
FULL TIME
November 26, 2024
View Job DescriptionST MARY DEDICATION BRITISH INTERNATIONAL SCHOOL
ACCOUNTANT
Benin City
FULL TIME
November 26, 2024
View Job Description