Job Overview
Business Segment: Corporate & Investment Banking
Location: NG, undefined, Lagos Mainland, undefined
Job Type: Full-time
Job Ref ID: 80374351A-0001
Date Posted: 10/17/2024

Job Description

Maintain a customer service approach with focus on Form M , PAAR, and NXP queries with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group. To enhance Trade Front End resource capacity to achieve business objectives in line with the Business Support strategy and the Bank’s vision & values. Ensure successful after sales service of all solutions delivered by Client Services and maintain a proactive means of identifying customers’ needs and service preferences. Consistently support the Trade queries and reporting desk.

Qualifications
Relevant Degree (BSc)
Minimum of one year customer experience on Trade related transactions
General knowledge of banking products, Import processes in the Nigeria
High customer service relations, ethic and responsibility
Strong written, verbal communication skills and product/client presentation skills
Good knowledge of Microsoft Office – (Word)
Additional Information
Good planning and query resolution skills
Communicate effectively at all levels, take initiative, excellent listening skills
Strong Customer Focus and continuous interface
Strong interdepartmental skills, high customer service ethic and responsibility
Technology Competent

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or Transaction Fraud Ops SA@standardbank.co.za