About the Role:
The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day.
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
What you'll be doing:
Mission:

• Reach monthly sales targets while driving exceptional customer service KPIs
• Work with both speed and efficiency while consistently displaying compassion and care in every interaction
• Handle any booking issues calmly and with empathy
• Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

• Connect with our prospective travellers both over the phone and via email
• Ask the right questions to ascertain the needs of each unique traveller
• Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
• Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates
• Act at all times with the purpose of providing a life changing experience
• Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
• Make meaningful connections with both the global team, but also your travellers.

Desired Skills:
Must Have:

• Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
• A love of sales and travel
• Experience using a GDS system, preferable but not necessary
• Superior selling skills & exceptional customer service skills are required
• Excellent verbal & written communication skills
• Problem solving/complaint resolution skills
• Extensive geographical knowledge & travel experience
• Flexible and energetic, with the ability to work independently as well as in a team environment
• Ability to work varying shifts and weekends as required
• Ability to navigate and use a variety of computer systems confidently with speed and efficiency
• Understanding of, and identification with, G Adventures’ Core Values
• Enjoy being a part of a global team
• This role is a hybrid role based out of Peru, where a minimum number of days as set by the region, is required in the Lima office.

We thank all interested candidates; however only those chosen for an interview will be contacted.
***QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN PERU**
What do we offer you?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Learning and growth opportunities
• Employee Resource Groups

Tipo de puesto: Tiempo completo, Permanente
Pregunta(s) de postulación:

• Por favor indicar su nivel de ingles, oral y escrito
• Por favor indicar sus expectativas salariales, monto bruto mensual en soles

Fecha límite para postularse: 22/11/2024
Fecha de inicio prevista: 02/12/2024