Client Advisor - Freeport Outlet Lisbon

Retail

Diesel

Full time

Location:Lisbon, PT

Date: Sep 4, 2024

Client Advisor - Freeport Outlet Lisbon

Description:Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
For our Diesel Store in Freeport Lisboa Fashion Outlet we're looking for an experienced and motivated Client Advisor .



Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients

• Welcome and assist each client providing an excellent in-store experience at all time
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

What We Offer
A competitive pay depending on your performance
A range of development opportunities in Diesel and OTB group Store network in Portugal and abroad
A generous employee discount on Diesel and OTB group Brands
A awesome, young and dynamic team
Highly inclusive working environment


#LI-AR #DSL

Location:Lisbon, PT

Seniority: Professional

Employment Type: Full time

Function: Retail