Portugal Job Openings

Kulture Talent

Russian Language Advisor - Remote (Portugal)

October 11, 2024

Tasks

  • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
  • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e Commerce reviews) channels.
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
Requirements

  • Native or near native level of Russian
  • Good level of English (it will be to work in an international company
  • Highschool Degree
  • Microsoft Office Knowledge
  • Dynamic and Proactive
  • Good communication skills
  • Be based already in Portugal and available to start ASAP\*
  • Experience with attending customers will be a plus
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