Portugal Job Openings

Kulture Talent

Russian Language Advisor - Remote (Portugal)

October 11, 2024

Tasks

Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e Commerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

Requirements

Native or near native level of Russian
Good level of English (it will be to work in an international company
Highschool Degree
Microsoft Office Knowledge
Dynamic and Proactive
Good communication skills
Be based already in Portugal and available to start ASAP\*
Experience with attending customers will be a plus

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