Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for..
Due to our continued expansion, we are looking for Test Engineers to join our team in Porto.
As a Test Engineer, you will be responsible for working closely with the software and product teams to validate the quality and performance of software, predominantly during the pre-release and release cycles of development.
Location..
We welcome applications from candidates based in Porto, Portugal.
This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.
Key responsibilities of the role...
Plan

• Create and Maintain detailed, comprehensive and well-structured test plans and test cases.

• Estimate, prioritise, plan and coordinate testing activities.

• Liaise with internal teams (e.g. developers, change engineers and product managers) to understand release schedules, and the level of need for testing.

Test

• Identify, record, document thoroughly and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Perform usability and locale based testing on interfaces within a pre-production environment.

• Perform manual testing.

Resolve and Document

• Investigate the causes of non-conforming software and resolve issues.

• Maintain test results.

Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process.
Improve

• Stay up-to-date with new testing tolls and test strategies

• Regularly review and devise improved process, testing tools/systems.

About you...

• A Bachelor's Degree or equivalent, desired.
• Good experience working in software development.
• Strong knowledge of software QA methodologies, and processes.
• A keen interest in technology, with a focus on delivering quality.
• Able to write clear, concise and comprehensive test plans/cases/reports.
• Good communication skills, able to convey technical information clearly.
• Good organisation skills and time management.
• High attention to detail and accuracy.
• Excellent IT/computer literacy.

About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaa S) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as Web RTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.