Job Summary
The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will be responsible for proactively assisting in managing client relationships, assist in on boarding/off boarding (client life cycle management), answering queries from clients and maintaining and performing ongoing daily tasks in accordance with established procedures and routines.
Main Responsibilities

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  Assist in the monitoring and achievement of Key Performance Indicators on agreed periodic basis for sustainable growth.
  
• Support in upholding and creating routines to ensure cost efficient on service delivery.
  
• Implements KPI's and best practices for Associate Custody Client Management and Business Development.
  
• Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.
  
• Act within the limits of the powers delegated to the incumbent.
  
• Assist in servicing the needs, feedbacks and queries pertaining to the custody clients especially via email, phone call or meeting.
  
• Assist RMs in ongoing client management tasks.
  
• Assist in the on boarding process of new clients.
  
• Assist in providing timely and accurate information to the external and internal auditors and the Compliance function as and when required on the custody client base and activities.
  
• Assist customers in all their queries on Bank's product and seek solution to their requests.
  
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  

Education and Experience Requirements

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  Bachelor Degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  
• No previous experience required.
  
• Excellent oral and written communication skills in English and Arabic (preferable).
  
• Planning, organizing and analytical ability.
  
• High standards of integrity and ethics.
  
• Good people relationship and credit documentation skills and awareness of risk management concept and practices.
  
• Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.
  
• Personal integrity and self-management.
  
• Outstanding customer service orientation.